User Experience and User NonExperience

Good discussion this AM about non-experience. It is apparent that the experiences we all have affect us in many ways. That is one of the reasons that designers of user interfaces take into consideration the experiences of their projected users. But what about the users´non-experiences? How do non-experiences affect the design of user interfaces? For example, the interface designer of an automobile interface is designing from his or her own experience and the perspective of the drivers that they know. In reality, though, those personal experiences of designers could interfere with their perception of the non-experienced user. The first thought might be that those users who are non-experienced should be trained or educated. If so, this might also be an opportunity to use a design that is more compatible to the latest research on design principles. Would that then mean that the present users might also need some sort of re-training? Not necessarily. A design viewpoint from the perspective of non-experience might actually result in an interface that is more intuitive and more usable!


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